Question 1

What is Findoo?

Accepted Answer

Findoo is Pakistan's business discovery platform. You can find local businesses, digital businesses, and Pakistani-made apps — all in one place. For business owners, Findoo makes it easy to create a professional listing and get discovered by customers.

Question 2

Is it free to list my business?

Accepted Answer

Yes — creating a basic listing is completely free. You can upgrade to a paid plan to unlock more photos, higher search ranking, verified badges, and advertising tools.

Question 3

How do I list my business on Findoo?

Accepted Answer

Visit findoo.pk/add-business and click "List Your Business", or open Dashboard → Listings → Add. Choose your listing type (Local Business, Digital, or App), fill in your details — AI can draft your description for you — and submit. Our team reviews and approves listings within 24–48 hours.

Question 4

What types of listings can I create?

Accepted Answer

Findoo supports three listing types: Local Businesses (with a physical address — shops, restaurants, clinics, etc.), Digital Businesses (Instagram pages, online stores, websites with no fixed location), and Apps (Android, iOS, or web apps built by Pakistani developers).

Question 5

Does Findoo use AI?

Accepted Answer

Yes — Findoo is Pakistan's first AI-powered business directory. AI helps in four ways: it drafts business descriptions, understands searches in English and Roman Urdu, screens reviews for spam and abuse, and summarises what customers say. A person is always in the loop — AI assists, people decide.

Question 6

Will AI write my business description for me?

Accepted Answer

It can. Give a few facts about your business and AI drafts a clear, professional description in seconds. You review and edit it before it publishes — nothing goes live without your approval. The number of AI description credits depends on your plan.

Question 7

Can I search in Roman Urdu?

Accepted Answer

Yes. Findoo's smart search understands natural English and Roman Urdu — for example "kareebi plumber" or "biryani near me" — and works out the category, city, and intent behind your words.

Question 8

How are reviews checked?

Accepted Answer

Every new review is automatically screened by AI for spam, abuse, and fake patterns, and then a human moderator makes the final decision. Genuine reviews — positive or negative — stay; fakes and abuse are removed.

Question 9

What is the "What people say" review summary?

Accepted Answer

It's a short, AI-generated summary of a business's reviews shown on its profile, so you can grasp what customers think at a glance instead of reading every review. It refreshes as new reviews come in.

Question 10

How quickly will my listing be approved?

Accepted Answer

Our team reviews every submission within 24–48 hours. You'll receive an email notification and can also check status in Dashboard → Listings.

Question 11

Can I edit my listing after it's approved?

Accepted Answer

Yes — go to Dashboard → Listings and click Edit. Editing puts your listing briefly back into review before it goes live again.

Question 12

How do I add multiple branches or locations?

Accepted Answer

When creating or editing a Physical listing, enable the "This is a branch" toggle and link it to the parent listing. Each branch can have its own address, hours, and photos.

Question 13

Can I claim a listing someone else created?

Accepted Answer

Yes. If you find your business already listed, contact us at hello@findoo.pk with your business registration details. We'll verify ownership and transfer the listing to your account.

Question 14

Why was my listing rejected?

Accepted Answer

Common reasons include: incomplete information, inappropriate content, duplicate listing, or the business doesn't meet our guidelines. You'll receive a reason via email. Edit the listing and resubmit.

Question 15

What plans are available?

Accepted Answer

Free: 1 listing, 1 photo. Basic (PKR 499/mo): 5 listings, 3 photos, priority listing. Professional (PKR 999/mo): 15 listings, 5 photos, verified badge, claim feature. Business Pro (PKR 1,999/mo): unlimited listings, 10 photos, premium placement, full ad access.

Question 16

How do I pay for a plan?

Accepted Answer

Go to Dashboard → Billing and select your plan. Send payment via JazzCash, EasyPaisa, or bank transfer and upload a screenshot of the receipt. Our team verifies and activates your plan within a few hours.

Question 17

What payment methods do you accept?

Accepted Answer

JazzCash, EasyPaisa, and bank transfer (IBAN). We do not currently accept credit cards. Contact hello@findoo.pk for bank details.

Question 18

How long does a plan last?

Accepted Answer

Plans are monthly subscriptions. Your plan expires one month from the activation date. You'll receive a reminder before expiry.

Question 19

What happens when my plan expires?

Accepted Answer

Your listing stays live but reverts to Free tier limits (1 photo shown, no premium placement). Paid features are paused until you renew.

Question 20

Can I get a refund?

Accepted Answer

Please see our Refund Policy at findoo.pk/refund-policy for full details. In short, verified payments are generally non-refundable once a plan has been activated, but we handle exceptional cases on a case-by-case basis.

Question 21

How many photos can I upload?

Accepted Answer

Free: 1 photo. Basic: 3 photos. Professional: 5 photos. Business Pro: 10 photos. The first photo is your cover image — use a clear, well-lit shot at 1200×800px for best results.

Question 22

What file types and sizes are accepted?

Accepted Answer

JPEG and PNG are accepted. Maximum file size is 2MB per photo. We recommend compressing images before uploading for faster load times.

Question 23

Can I upload a logo for my digital listing?

Accepted Answer

Yes. When adding photos, mark one image as your logo. Logos are displayed prominently on digital and app listing pages.

Question 24

How do reviews work?

Accepted Answer

Any visitor can leave a star rating and written review on a listing. Reviews are public and cannot be deleted by the listing owner. Every new review is AI-screened for spam and abuse and then confirmed by a human moderator, and an AI "What people say" summary distils them on the listing.

Question 25

Can I respond to reviews?

Accepted Answer

Yes. Claim your listing, then reply to any review from your dashboard — a great way to thank happy customers or address concerns publicly.

Question 26

Can reviews be removed?

Accepted Answer

Findoo moderators can remove reviews that are fake, abusive, or violate our guidelines — AI flags likely violations for review. Negative-but-genuine reviews cannot be removed by the business owner.

Question 27

What advertising options are available?

Accepted Answer

Sponsored Listings appear at the top of city search results. Banner Ads are displayed in high-visibility slots across the homepage, browse, and near-me pages. Visit Dashboard → Ads to see pricing.

Question 28

Who can advertise?

Accepted Answer

Any active listing owner can run a Sponsored Listing or Banner Ad. Advertising is available on all paid plans; Business Pro users get access to all ad formats.

Question 29

How are impressions counted?

Accepted Answer

An impression is counted when your ad is visible in the viewport for at least 2 consecutive seconds. Clicks are tracked via our redirect system for accurate reporting.

Question 30

How do I log in?

Accepted Answer

Findoo uses passwordless login. Enter your email address and we'll send a one-time login link. No password to remember.

Question 31

How do I change my email address?

Accepted Answer

Email changes require identity verification. Contact hello@findoo.pk from your current email address to request a change.

Question 32

How do I delete my account?

Accepted Answer

To delete your account and all associated data, email hello@findoo.pk with the subject "Account Deletion Request". We'll process it within 5 business days.

Question 33

I found a bug — how do I report it?

Accepted Answer

Email hello@findoo.pk with a description and screenshot. We take bugs seriously and typically respond within one business day.

Frequently Asked Questions

Getting Started

AI at Findoo

Listing Your Business

Plans & Payments

Photos & Media

Reviews & Ratings

Advertising

Technical & Account