Refund Policy
Last updated: September 2026
1. Overview
This Refund Policy applies to all paid plans and advertising purchases made on Findoo (findoo.pk). By making a payment, you agree to this policy. We are committed to being fair and transparent about how we handle refund requests.
2. Business Plans
Plan payments are non-refundable once the plan has been verified and activated. Each plan covers one business, and its benefits — more photos, higher search ranking, analytics and the rest — take effect for that business immediately upon activation. If your payment was uploaded but not yet verified by our team, you may request a cancellation within 24 hours by contacting hello@findoo.pk.
3. Advertising Payments
Banner ad and sponsored listing payments are non-refundable once the campaign has been reviewed and activated. If a campaign has not yet started (i.e., the start date is in the future and activation is pending), you may request a cancellation within 12 hours of payment submission. Refunds are not available for ads that have already begun serving impressions.
4. Exceptional Circumstances
We review refund requests on a case-by-case basis in exceptional circumstances, including: (a) duplicate payments caused by a technical error on our platform; (b) payment verified but plan never activated due to our error; (c) significant platform downtime (>48 hours) during a paid plan period. In these cases, we may offer a full or partial refund, or a plan extension at our discretion.
5. How to Request a Refund
Email hello@findoo.pk with subject line "Refund Request" and include: your registered email address, the payment date and amount, a description of the issue, and your transaction ID or payment reference. We respond to all refund requests within 3 business days.
6. Processing Refunds
Approved refunds are processed via the same payment method used for the original transaction (bank transfer). Refunds may take 3–7 business days to appear in your account depending on your payment provider.
7. Renewals, Upgrades & Plan Endings
Plans do not renew automatically — each period (monthly, yearly, or one agreed with our team) is paid for separately, so there is nothing to cancel. If you upgrade a business mid-period, the unused days of its current plan are credited against the new plan; no cash refund is issued for unused days. When a plan ends, your first business moves to the Free plan and stays live; any other business is paused — hidden, with nothing deleted — until its plan is renewed.
8. Contact
For any questions about this policy, email us at hello@findoo.pk. For urgent billing issues, include "URGENT" in your subject line.